At Fiorista Specialty Coffee and Roasters, we are committed to ensuring customer satisfaction. This policy outlines the procedures and conditions under which you can return products, request exchanges, or cancel orders.
1. Returns & Exchanges
We offer returns and exchanges under the following conditions:
Timeframe:
- You may request a return or exchange within 7 days of receiving the product.
Eligibility Conditions:
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
- Certain items may be non-returnable (e.g., personalized products, digital downloads).
Non-Eligible Items:
- Products that have been used, damaged, or altered are not eligible for returns or exchanges.
- Perishable goods, intimate items, and sale items are non-returnable
2. Refund Process
If your return is approved, we will process the refund to your original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, follow these steps:
- Contact our customer support at Email/Phone Number with your order details and reason for the return/exchange.
- Our team will review your request and provide further instructions.
- Pack the item securely and ship it back to the address provided.
4. Order Cancellations
Before Shipment:
- Orders can be canceled before shipment by contacting us at Email/Phone Number.
- You will receive a full refund if the order is canceled before it is dispatched.
After Shipment:
- Once the order has been shipped, it cannot be canceled. You may, however, initiate a return upon receiving the product.
5. Contact Us
If you have any questions regarding our Refund, Exchange & Cancellation Policy, please reach out:
- Email: [email protected]
- Phone: +97339967739
- Address: Manama,Jidhafs, BahrainShop 346,Road 14,Block 425